Refund & Return Policy

Your satisfaction is our priority. If something's not right, we'll make it right.

✅ 30-Day Return Window

You have 30 days from the date of delivery to request a return or refund. Items must be unused and in their original packaging.

🔄 How to Request a Refund

1. Email us at support@thepawvault.com with your order number
2. Describe the issue and include a photo if applicable
3. Our team will respond within 24–48 hours with next steps

💳 Refund Processing

Approved refunds are processed within 5–10 business days back to your original payment method.

❌ Non-Refundable Items

• Items returned after 30 days
• Used or damaged items (unless defective upon arrival)
• Items marked as final sale

📦 Defective or Wrong Items

If you received a defective or incorrect item, we will send a free replacement or issue a full refund — no return shipping required.

Questions? Reach us at support@thepawvault.com